Please review our policy to understand your entitlements and obligations when engaging in transactions with Bikeous Shop.

Eligibility for Returns and Refunds

Faulty Items

If you receive a defective or malfunctioning item, provide photo or video evidence within 14 days of receipt. Upon verification, we will issue a refund promptly, and you will not need to return the defective item.

Items Not As Described, Expected, or No Longer Needed

If you wish to return an item that isn’t defective but does not meet your expectations or is no longer needed, contact us within 14 days of delivery to initiate the return process. Once we receive the item in its original condition and packaging, we will issue a full refund. Please note that you must return the item within 14 days after notifying us. The cost of returning the item is not covered or reimbursed by us.

We reserve the right to deny a refund if an item has been damaged due to attempts to repair it yourself or if it has been handled by an unauthorized third party.

Warranty Policy

Manufacturer’s Guarantee

Bikeous Shop provides a 30-day warranty from the date of receipt covering defects in material or workmanship. This warranty does not cover damage from improper handling, such as dropping the product or deliberate misuse. If the product is found defective within this period, Bikeous Shop will either repair or replace it at our discretion. Refunds are not issued under the manufacturer’s guarantee—only replacements or repairs.

Order Cancellation

You may cancel your order for a full refund within 24 hours of purchase, provided the order has not been processed and shipped. To cancel, contact us immediately using the details below. If the order has been processed and shipped, you will need to follow our return procedure once you receive the item.

For cancellations made after 24 hours of the initial purchase, a full refund cannot be guaranteed, as the order may already be in the process of shipping. However, you can still return the item once received, according to our Returns and Refunds guidelines.

Our cancellation policy complies with all applicable laws and regulations in the United States, including consumer protection laws, ensuring transparent, fair, and legal services for our customers.

For further assistance or to initiate a cancellation, please contact us:

Contact Information

Bikeous Shop

Email: support@bikeous.shop

Phone: +1 (424) 458-6423

Address: 9137 NW 112th St, Hialeah Gardens, Florida, 33018, United States